An AI receptionist for small businesses that can't staff a front desk
Most small businesses don't have anyone whose job is answering the phone — it falls to whoever's free, which usually means it doesn't get answered at all during the busiest hours. Cysora is configured around what your business actually does, not a generic script, so it can be that person.
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Worked examples
How a call gets handled, whatever your business does
No one available to answer
Caller: "Hi, I'm calling about your services — do you have a minute?"
The agent asks:
- What are you looking for help with?
- What's your name and the best way to reach you?
- Is there a particular timeframe you're working with?
Job summary
- Issue
- General enquiry — captured in full rather than going to voicemail
- Service area
- n/a — depends on what the business configures
- Preferred time
- Follow-up window set by the business's own availability rules
- Next action
- Logged to the Lead Inbox; the caller gets a real answer instead of a ring-out or a full voicemail box.
- Captured details
- Name and contact · What they're looking for · Timeframe
Why this outcome: The business's own configured questions decide what gets asked — a repair shop's questions look nothing like a studio's, even though the underlying agent is the same.
A request the business doesn't handle
Caller: "Do you also do [something outside what this business offers]?"
The agent asks:
- Just to confirm, is that specifically what you're looking for, or is there a related service that might fit?
Job summary
- Issue
- Request outside the business's configured services
- Service area
- No service match
- Preferred time
- Not scheduled
- Next action
- Told plainly this isn't something the business offers, with whatever referral instructions are configured — never a guessed yes.
- Captured details
- Requested service
Why this outcome: The business's own configured service list decides fit — the agent doesn't stretch to accept work it can't actually do.
A genuine new customer, ready to move forward
Caller: "I'd like to go ahead and book/order/get started."
The agent asks:
- What's your name and the best contact details?
- Any specifics about what you need that would help the team prepare?
Job summary
- Issue
- Ready-to-convert enquiry
- Service area
- n/a
- Preferred time
- Booked or logged per the business's configured next step
- Next action
- Booked directly if the business has configured self-serve scheduling, or logged for a callback if it hasn't — never left to guess which.
- Captured details
- Name and contact · Specifics of the request
Why this outcome: Whether this books directly or gets logged for a callback is exactly what the business configured — the agent doesn't invent a booking flow that doesn't exist.
How it’s built
The same configurable engine, applied to your business
Every Cysora agent runs on the same four-step engine — what makes it yours isn’t a different template, it’s the rules you configure inside each step. Here’s how those four steps actually play out for a business like yours:
Asks the right questions to understand exactly what the caller needs — configured by you, not a fixed script.
The questions it asks are entirely yours to define — this is the same engine every other page shows, configured from a blank slate for whatever your business actually does.
Checks the request against your own configured rules and examples before deciding what happens next.
It's the same matching step every industry page uses — what changes is only the examples and rules you give it, not the underlying capability.
Turns what it learned into a concrete next step, following your pricing, scheduling, and escalation rules.
Whatever your business's next step actually is — a quote, a booking, a scoped estimate — you define what this step produces, not a fixed script.
Books the visit, logs the lead, or hands off — exactly the way you've configured it to end.
It ends exactly where you tell it to: a booking, a logged lead, or a hand-off — configured once, not hard-coded.
Personalize
How it's configured around your business, not a template
You configure what your business actually offers, your real hours, and what the agent should ask about — the same setup whether you run a repair shop, a studio, or a professional practice. Nothing is hard-coded to one industry; the plumbing, HVAC, legal, and after-hours pages linked below are the same underlying agent, configured differently for each.
Scale
Every channel, one conversation
You edit the modules and rules above once, in one place — the resulting agent deploys across every channel below without separate setup for each.
Embedded on the business's own website.
Same conversation continues over WhatsApp for callers who prefer to text.
Answers your phone line directly — the same agent, the same configured rules, whether the call comes in by voice, web, or WhatsApp.
Replies from your business inbox with the same configured rules — the same agent whether the conversation started by phone, WhatsApp, web, or email.
The same configured agent answers every channel it's deployed on, so a caller who starts on the website and later texts gets consistent answers instead of repeating themselves to a different system.
Questions before you try it
What buyers ask first
Will it actually fit my specific type of business?
It's configured to what you offer, not a fixed script — the same underlying agent runs the plumbing, HVAC, legal, and after-hours pages linked below, each set up completely differently. See what to configure above.
Do I need any technical skill to set it up?
Setup is answering configuration questions about your business — what you offer, your hours, what to ask — not writing code.
What if someone asks about something I don't offer?
It says so plainly rather than guessing or overpromising — see the scenario above.
Can it actually book something, or does it just take a message?
Both are possible — you configure whether it books directly or logs the enquiry for a callback, depending on what your business's process already looks like.
Can I keep my existing business number?
Yes — forward your existing number to the agent rather than handing out a new one.
What does it cost, and how long does setup take?
Pricing follows Cysora's standard plans — talk to us for current numbers rather than a figure guessed here. Setup itself is a configuration pass, not custom development.
What’s out of scope today
- Does not invent services, pricing, or availability the business hasn't configured.
- Does not process payment unless the business has configured that as part of its flow.
- Booking is only as automated as what the business has set up — it doesn't assume a calendar exists.
Also built for
Advertise
Once the flow above is converting reliably, what it captures about what people actually call asking for is a genuine input into where to spend on paid search next.
How this example was produced
Reproducible internal demonstration, synthetic caller data
The scenarios above reflect the same configuration model shown on the plumbing, HVAC, legal, and after-hours pages, generalized rather than tied to one vertical.
Last checked 2026-09-08
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