Public API
Weekly digest of what customers are asking
Who this is for: You want a recurring summary of what your agent handled last week to inform the sales process.
Outcome: A scheduled job pulls last week's inbox + conversation analysis and posts a digest to your channel of choice.
1. Pull the last 7 days of real conversations
The Lead Inbox endpoint returns cards with transcripts and stage timelines. Filter to non-test conversations and a 7-day window.
2. Pull analytics + conversation analysis
Get the aggregate metrics and AI-generated insights already computed for the agent — they surface common obstacles, drop-off, and topics with no re-analysis needed.
3. Format and deliver
Assemble a short digest — total conversations, top 3 obstacles, top 3 topics, notable transcripts — and send it via your notification channel.
Tips
- Ship it as a single scheduled function first; add HTML formatting only once the plain-text version proves useful.
- If a low-value obstacle keeps appearing, feed it back into the agent's Business info & rules — the digest becomes a to-do list.
Need the exact request and response shapes? Open the API reference →