An AI answering service for your chiropractic practice
Most calls are a new patient with back pain or a regular booking their next adjustment. A few are urgent in a way a routine slot can't handle. Cysora books the first two and follows your practice's own rules on the third — it never assesses the cause of anyone's pain.
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Worked examples
How a call becomes a booked visit or a fast escalation
New-patient intake
Caller: "I've had lower back pain for a couple weeks and a friend recommended you. Can I come in?"
The agent asks:
- Is this your first time seeing a chiropractor, or have you seen one before?
- Do you have insurance you'd like us to have on file, or is this self-pay?
- What days or times generally work for you?
Job summary
- Issue
- New-patient booking — chronic, non-acute pain
- Service area
- n/a — new-patient intake, not a red-flag call
- Preferred time
- Standard new-patient slot, from the practice's supplied availability
- Next action
- Booked into the practice's new-patient schedule; confirmation sent to the caller.
- Captured details
- New vs. returning patient · Insurance or self-pay, as stated · Preferred appointment window
Why this outcome: Insurance and billing details are recorded as the caller states them and routed to the front desk — the agent never quotes coverage or out-of-pocket costs itself.
Returning-patient booking
Caller: "I need to book my next adjustment — I usually come in every three weeks."
The agent asks:
- Can I get your name to pull up your usual schedule?
- Same time of day as usual, or does something else work better this round?
Job summary
- Issue
- Recurring adjustment — routine, no new symptoms reported
- Service area
- n/a — routine scheduling
- Preferred time
- Matched to the caller's stated usual cadence, from the practice's supplied availability
- Next action
- Booked into the regular schedule; logged to the Lead Inbox for the front desk's context.
- Captured details
- Patient name · Usual cadence or preferred slot
Why this outcome: Recurring bookings are scheduled directly against configured availability — no clinical check-in beyond what the caller volunteers.
Acute pain, possible red flag
Caller: "I threw my back out this morning and now my leg feels numb — I can barely walk."
The agent asks:
- Just to confirm — is the numbness new, and is it in one leg or both?
- Did this start after a fall or accident, or on its own?
- What's the best number to reach you right away?
Job summary
- Issue
- Acute pain with numbness — matches the practice's configured red-flag rule
- Service area
- n/a — escalation, not standard scheduling
- Preferred time
- Not booked as routine — escalated per the practice's configured rule
- Next action
- Told plainly this needs to be evaluated by emergency care rather than a routine chiropractic visit, per the practice's own configured red-flag list — the agent doesn't offer a same-day slot in place of that.
- Captured details
- Callback number · Symptom description as stated · Onset: trauma or spontaneous
Why this outcome: The practice's own configured red-flag symptoms — not the agent's judgment — decide whether a call gets a routine slot or a direction to seek emergency care; the agent states plainly it isn't making a clinical call itself.
How it’s built
The same configurable engine, applied to your business
Every Cysora agent runs on the same four-step engine — what makes it yours isn’t a different template, it’s the rules you configure inside each step. Here’s how those four steps actually play out for a business like yours:
Asks the right questions to understand exactly what the caller needs — configured by you, not a fixed script.
It captures new-patient intake and insurance/self-pay status without ever assessing what's causing anyone's pain.
Checks the request against your own configured rules and examples before deciding what happens next.
It checks a caller's symptoms only against your own configured red-flag list — never its own clinical judgment.
Turns what it learned into a concrete next step, following your pricing, scheduling, and escalation rules.
A red-flag symptom gets directed to seek emergency care, not booked as routine — your rule decides, not the agent.
Books the visit, logs the lead, or hands off — exactly the way you've configured it to end.
It ends in a booked visit or a red-flag escalation, never a clinical assessment or a quoted cost.
Personalize
How your red-flag and intake rules are configured
You set what counts as a red-flag symptom that needs emergency care rather than a routine visit (numbness, loss of bladder or bowel control, recent major trauma), your new-patient intake questions, and your real appointment availability. The same judgment calls you'd train a new front-desk hire on.
Scale
Every channel, one conversation
You edit the modules and rules above once, in one place — the resulting agent deploys across every channel below without separate setup for each.
Embedded on the practice's own website.
Same conversation continues over WhatsApp for callers who prefer to text.
Answers your phone line directly — the same agent, the same configured rules, whether the call comes in by voice, web, or WhatsApp.
Replies from your business inbox with the same configured rules — the same agent whether the conversation started by phone, WhatsApp, web, or email.
The same configured agent answers every channel it's deployed on, so a patient who starts on the website and later calls gets the same red-flag rules instead of a different answer from whoever happens to pick up.
Questions before you try it
What buyers ask first
Does it assess what's causing my pain?
No — never. It gathers what the caller describes and books accordingly. Any clinical assessment comes from your providers, not the agent.
How does it decide something needs emergency care instead of a routine visit?
It matches what the caller describes against your practice's own configured red-flag list (things like numbness, loss of bladder or bowel control, or recent major trauma) — it's your rule, not the agent's medical judgment.
Can it quote my insurance coverage or costs?
No — it records insurance or billing details as the caller states them and routes them to your front desk. Coverage and cost questions are answered by your team.
Does it replace my front desk for billing questions?
No — billing and insurance questions are logged and routed, not answered by the agent, the same as any front desk would hand those off to the right person.
Can I keep my existing practice phone number?
Yes — forward your existing number to the agent rather than handing out a new one.
What does setup involve?
Your red-flag criteria, new-patient intake questions, and your real appointment availability — a configuration pass with your team, not custom software development.
What’s out of scope today
- Does not assess, diagnose, or offer an opinion on the cause of a caller's pain.
- Does not quote insurance coverage, billing amounts, or out-of-pocket costs — routes those to the front desk.
- Does not replace emergency care — configured red-flag symptoms are directed to seek emergency care, not booked as a routine visit.
Also built for
Advertise
Once intake is converting reliably, the way callers actually describe pain and symptoms — not clinical terminology — is what should drive the practice's paid search.
How this example was produced
Reproducible internal demonstration, synthetic caller data
The scenarios above reflect how a chiropractic-style agent is actually configured in the Cysora builder, run against synthetic caller scenarios.
Last checked 2026-09-08
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