An AI answering service for your real estate business
A buyer calls about a listing while you're mid-showing with someone else. Cysora checks whether it's still available, books a showing, and captures what a seller enquiry actually needs — without ever guessing at a price or a valuation.
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Worked examples
How a call becomes a booked showing or a captured lead
Buyer enquiry on a listing
Caller: "I saw the house on Maple Street online — is it still available? Can I see it this weekend?"
The agent asks:
- Which property, so I can confirm it's still active?
- What's your name and the best way to reach you?
- Do you have a specific day or time in mind this weekend?
Job summary
- Issue
- Buyer showing request — availability check against the configured listing status
- Service area
- n/a — listing-specific, not geography-based
- Preferred time
- Showing slot offered if the listing is still active and the agent's calendar allows
- Next action
- A showing is booked if available; if the listing is already under contract, the agent says so plainly instead of booking a showing for a property that's gone.
- Captured details
- Name and contact · Listing of interest · Preferred showing window
Why this outcome: Listing status is checked against what's actually configured — the agent never guesses whether a property is still on the market.
Seller enquiry
Caller: "I'm thinking about selling my house — what's it worth, and what would you charge?"
The agent asks:
- What's the property address?
- Are you thinking about listing soon, or just exploring for now?
- What's your name and the best way to reach you?
Job summary
- Issue
- Seller lead — valuation and listing enquiry
- Service area
- n/a
- Preferred time
- Consultation offered from the agent's configured availability
- Next action
- A consultation is booked; no valuation figure or commission rate is given over the phone — that's the agent's job, not the receptionist's.
- Captured details
- Name and contact · Property address · Timeline: exploring vs. ready to list
Why this outcome: Pricing and valuation are never guessed — the agent's own configured rule is that a real valuation happens in person or over a call the agent takes personally, not automatically over the phone.
Out of the agent's coverage area
Caller: "Do you handle properties out in [a town the agent doesn't cover]?"
The agent asks:
- What's the property address or general area?
Job summary
- Issue
- Enquiry outside the agent's configured coverage area
- Service area
- Outside the agent's configured area
- Preferred time
- Not scheduled
- Next action
- Told plainly this is outside the agent's usual area, with whatever referral instructions are configured — never a vague "let me check."
- Captured details
- Area of interest
Why this outcome: Coverage area is the agent's own configured boundary — the agent doesn't stretch to take on a lead outside where they actually work.
How it’s built
The same configurable engine, applied to your business
Every Cysora agent runs on the same four-step engine — what makes it yours isn’t a different template, it’s the rules you configure inside each step. Here’s how those four steps actually play out for a business like yours:
Asks the right questions to understand exactly what the caller needs — configured by you, not a fixed script.
It tells a buyer's showing request from a seller's valuation question immediately — they need entirely different handling.
Checks the request against your own configured rules and examples before deciding what happens next.
It checks listing availability against what's actually configured — never an invented "still available."
Turns what it learned into a concrete next step, following your pricing, scheduling, and escalation rules.
It never offers a price opinion or anything resembling an offer — that judgment stays with you.
Books the visit, logs the lead, or hands off — exactly the way you've configured it to end.
It ends in a booked showing or a logged seller lead, never a valuation the agent isn't qualified to give.
Personalize
How your listings and boundaries are configured
You set your active listings, your showing availability, and exactly what the agent should never do — quote a price, give a valuation opinion, or negotiate. The same boundaries you'd set for a new assistant answering your phone.
Scale
Every channel, one conversation
You edit the modules and rules above once, in one place — the resulting agent deploys across every channel below without separate setup for each.
Embedded on the agent's or brokerage's own website.
Same conversation continues over WhatsApp for callers who prefer to text.
Answers your phone line directly — the same agent, the same configured rules, whether the call comes in by voice, web, or WhatsApp.
Replies from your business inbox with the same configured rules — the same agent whether the conversation started by phone, WhatsApp, web, or email.
The same configured agent answers every channel it's deployed on, so a caller who starts on the website and later texts gets consistent answers instead of repeating themselves to a different system.
Questions before you try it
What buyers ask first
Does it give a price or valuation opinion?
No — never. It captures the seller's details and books a consultation. Any valuation or price opinion comes from you, not the agent.
How does it know which listings are actually still available?
You configure the active listing list it works from. It checks a caller's request against that — it doesn't guess or promise a showing on something already under contract.
Can it negotiate or take an offer?
No — it books showings and captures leads. Offers and negotiation stay with you.
What happens with enquiries outside my coverage area?
It says so plainly and follows whatever referral instructions you've configured — it doesn't take on leads outside where you actually work.
Can I keep my existing business number?
Yes — forward your existing number to the agent rather than handing out a new one.
What does setup involve?
Your active listings, your showing availability, and what the agent should never say — a configuration pass, not new phone hardware.
What’s out of scope today
- Does not give a price, valuation, or CMA opinion — that's the agent's job, not the receptionist's.
- Does not negotiate, take an offer, or bind a contract.
- Does not confirm availability beyond what's configured — an unlisted or unconfigured property is treated as unknown, not assumed available.
Also built for
Advertise
Once showings are booking reliably, the listing-specific language callers actually use — which properties, which price ranges — is what should inform which listings to promote in paid search.
How this example was produced
Reproducible internal demonstration, synthetic caller data
The scenarios above reflect how a real-estate-style agent is actually configured in the Cysora builder, run against synthetic caller scenarios.
Last checked 2026-09-08
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