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Test your agent

Test your agent before customers see it, and again after every change. Tests started from the dashboard or Cy are free, are marked as tests in your conversations, and never reach your sales pipeline. Tests run with API keys or external MCP clients are billed.

About 5 minutesLast checked Oct 19, 2026Open in your dashboard

What you need

  • An agent in your Cysora dashboard. Nothing needs to be installed or connected first.

Start a test

  1. 1

    Open the test menu

    In the dashboard header, choose Test your agent.

    The Test your agent menu in the dashboard header, offering Chat agent and WhatsApp agent.
  2. 2

    Pick a channel

    Choose Chat agent to test the website chat, or WhatsApp agent to open the WhatsApp flow in a preview. If your Page channel is on, there is an option for it too. You don't need a WhatsApp number to test.

  3. 3

    Talk like a customer

    The chat opens on a preview of your website with your suggested questions and a message bar. Tap a suggestion or type one realistic question the way your customers write, typos and all. Start Over resets the test.

    The test chat bar with three suggested questions and a Describe your project box.
  4. 4

    Go a few turns

    The agent replies in the bar. Continue until it reaches the part you changed or want to check.

    The agent's reply asking whether the project is for a specific city or site.

What to check

  • It asks for the details you need, in a sensible order.
  • Recommendations match what you asked for.
  • Prices or quotes add up.
  • It offers the right next step at the right time.
  • It follows your guardrails when you push on them.
Nothing is delivered in a test: no lead, email, booking or payment link is sent. Cy, the assistant in your dashboard, can also run a short test for you and report what the agent said.

Check it worked

  • The test conversation appears in Conversations when you choose Test Only in the filter, marked TEST.

If it doesn't work

The agent says something wrong.
Find which page owns that behaviour (see Configure your agent), change one thing, save, and test again.

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