Put your agent on your website

Install the snippet

1. 1

   Open Go live

   In the sidebar, choose Go live (shown as Channels & install once your agent is live), then the Chat tab.

2. 2

   Copy the snippet

   Under Add the chat to your website, choose Copy snippet.

   

3. 3

   Paste it on every page

   Paste it into your site's HTML just before the closing body tag. A site-wide template, footer setting or tag manager is easiest.

4. 4

   Publish your site

   Publish the change on your live domain, not only a staging copy.

5. 5

   Tell Cysora

   Optional: choose I installed it on my website to record that you have deployed it. Verification still waits for a real chat load.

If someone else manages your website

On the same tab, choose Send instructions to my website person. It copies a ready-to-send message with your agent's name and the snippet. Book installation help books a call with Cysora instead.

If you have more than one agent

There is nothing extra to set up. Each agent greets on the part of your site it was built from, and your main agent greets everywhere else. You can pick the main agent, and add page rules if you need them, on the Routing tab of Go live.

Check it worked

• Open your live site: the chat appears.
• On Go live, the installation shows as verified. This happens automatically the first time the chat loads on your real domain, so copying the code alone does not complete it.

If it doesn't work

The snippet is pasted but the installation never shows as verified.

It is usually not published yet, or it went on a staging site. Check the snippet is on a published page of your live domain, then load that page.

You installed the snippet a while ago.

Re-paste the current snippet. Newer snippets include a link that lets customers' AI assistants find your agent.