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Connect a Plivo phone number

Connect a Plivo phone number so your agent answers calls on it. You paste your number, Auth ID and Auth Token, and Cysora creates the voice application and assigns your number to it.

About 10 minutesLast checked Oct 19, 2026Open in your dashboard

What you need

  • A Plivo account with a voice phone number you own.
  • Your Plivo Auth ID and Auth Token, from your Plivo console.
  • A number that is free to hand over. Connecting replaces how that number currently handles voice calls.

Connect your number

  1. 1

    Open the Phone tab

    In the sidebar, choose Go live (shown as Channels & install once your agent is live), then the Phone tab.

    Go live, Phone tab: Telnyx, Twilio and Plivo provider buttons and the number and credential fields.
  2. 2

    Choose Plivo

    Select Plivo as the provider.

  3. 3

    Enter your number

    Type your Plivo number with its country code, like +15551234567.

  4. 4

    Paste your credentials

    Enter your Plivo Auth ID and Plivo Auth Token. Cysora stores the token encrypted and never shows it again.

  5. 5

    Connect

    Choose Connect. Cysora creates (or reuses) an application called "Cysora Voice" in your Plivo account and assigns your number to it.

Connecting replaces the number's current voice application. Don't connect a number that still takes calls you need.

Set transfer and office hours, then go live

  1. 1

    Transfer number

    Optional. Enter a number (with country code) where calls can be passed to a person. Leave it blank and your agent handles every call itself.

  2. 2

    Language

    Enter the language code the agent should speak, such as en.

  3. 3

    Office hours

    Set Office hours start and end (like 09:00 and 17:00) and your Timezone (like America/New_York). These hours control when the AI answers, not just when a person is available. Outside the configured hours, callers hear an after-hours message and the call ends.

  4. 4

    Save and activate

    Choose Save & activate. The button shows Saved — AI live when your agent is answering.

Check it worked

  • The Phone tab shows your number as connected and your agent as live.
  • Call the number from another phone: your agent answers.

If it doesn't work

Connect says the Auth ID and Auth Token are required.
Fill in both fields before choosing Connect.
Calls ring but your agent doesn't answer.
Check you chose Save & activate, not just Connect, and that the time is inside your office hours.

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