New
Set up your agent by chatting with Cy
Cy opens with where your agent stands and the next thing worth doing. Ask it to connect a channel or change how your agent sells, and it makes the change once you confirm.
What's new in Cysora
What shipped each month, what it does for your business, and where to set it up.
November 2026
Cysora is now chat-first: tell Cy what you want and it sets it up.
Also new
Improved
Manage Cysora from Claude or ChatGPT
Connect Cysora to your AI assistant and check results, test your agent or change its setup from there. Changes that matter still ask for your approval.
October 2026
Your agent picked up two new ways to reach customers, phone calls and Facebook and Instagram lead forms, plus a nightly review that suggests how to improve its replies.
Beta
Reply to Facebook and Instagram lead forms on WhatsApp
When someone fills in your Facebook or Instagram lead form, your agent messages them on WhatsApp straight away and carries on the conversation, and the lead lands in your Sales pipeline. It's a pilot: once WhatsApp is connected, we finish setup with you.
New
Your agent can answer the phone
Connect a phone number you have with Telnyx, Twilio or Plivo, and your agent answers calls during your office hours. Add a transfer number so calls that need a person reach you.
New
Suggestions from your real conversations
Every night Cysora reads your agent's conversations and suggests specific fixes, such as a missing business fact or a reply that came too late. You see the change before and after, and apply it in one click.
Also new
New
Several agents on one account, with handoff between them
Run more than one agent, choose which one greets visitors on each channel, and let an agent hand a customer to the right teammate agent mid-conversation.
New
A Follow-ups page for leads who go quiet
See your follow-up strategy, the queue of messages waiting to go out, and what was sent, in one place.
New
Send finished leads to any tool with a webhook
Post every completed lead to Zapier, Make or your CRM from the Destinations page, send a test, and see each delivery in a log.
Improved
One record per person, across conversations
Conversations and the Sales pipeline show one row per person, and you can merge two records that turn out to be the same customer.
Improved
Your agent remembers returning WhatsApp contacts
When someone messages again, your agent picks up what it already learned from their earlier conversations instead of starting over.
Improved
WhatsApp connections renew themselves
Cysora now renews your WhatsApp connection before it expires, and tells you if it ever needs you to reconnect.
New
Step-by-step setup guides
A new help center walks through every setup task, from writing your sales process to connecting WhatsApp and the phone.